Last updated: January 2026

1. INTRODUCTION

This Delivery Policy explains how deliveries are handled for products supplied by Cookmate (Pty) Ltd through www.thermomix.co.za or through an authorised consultant.

2. COMPANY DETAILS

Registered Name: Cookmate (Pty) Ltd
Physical Address: Bedford Village Shopping Centre, Corner Nicol Road and Van Buuren Road, Bedfordview, 2007
Telephone: +27 82 447 1418
Email: customercare@cookmate.co.za

3. DELIVERY AREAS

We deliver within the Republic of South Africa. Delivery availability, timeframes, and fees may differ by region.

4. DELIVERY TIMEFRAMES

4.1 Accessories (online purchases)
Estimated delivery timeframes are communicated at checkout or via email once your order is processed. Delivery dates are estimates and may be affected by courier constraints, public holidays, stock availability, and factors beyond our control.

4.2 Thermomix® TM7 (consultant supplied)
Delivery arrangements for TM7 units are coordinated by your authorised consultant or Cookmate directly. Delivery timeframes may vary depending on stock availability and logistics.

5. DELIVERY FEES

Delivery fees (if applicable) will be displayed during checkout for accessories or communicated in writing for other deliveries.

6. DELIVERY DETAILS AND FAILED DELIVERIES

You are responsible for providing accurate delivery details. If an order cannot be delivered due to incorrect address details, failed delivery attempts, or access restrictions, additional charges may apply for re-delivery.

7. INSPECTION ON DELIVERY

Where reasonably possible, please check packages on delivery and report visible transit damage as soon as possible, with photos, to assist us in lodging a courier claim.

8. CONTACT

For delivery queries, contact:
Telephone: +27 82 447 1418
Email: customercare@cookmate.co.za