Last updated: January 2026

1. INTRODUCTION

Welcome to the website www.thermomix.co.za, which is managed and operated in South Africa by Cookmate (Pty) Ltd (“Cookmate”, “we”, “our”, or “us”), the official distributor of Thermomix® products in South Africa.

By accessing and using this website, you agree to comply with and be bound by these Terms of Use. If you do not agree to these terms, please do not use this website.

These Terms apply to all visitors, users, and customers accessing or using the site for information, demo registrations, accessory purchases (where available), or any other interaction with Cookmate.

2. COMPANY DETAILS

Registered Name: Cookmate (Pty) Ltd
Physical Address: Bedford Village Shopping Centre, Corner Nicol Road and Van Buuren Road, Bedfordview, 2007
Email: customercare@cookmate.co.za
Telephone: +27 82 447 1418
Information Officer: Monica Afonso

3. USE OF WEBSITE

You may use this website only for lawful purposes and in a manner that does not infringe the rights of others.

You may not use the site to transmit harmful, defamatory, offensive, or illegal material.

Cookmate reserves the right to restrict or terminate access to any user found to be misusing the website.

4. WEBSITE CONTENT

All content on this website, including text, images, logos, videos, and downloadable materials, is owned by Cookmate (Pty) Ltd or used under licence. It is protected under South African copyright and intellectual property laws.

You may view, download, and print content for personal and non-commercial use only. You may not copy, modify, distribute, or publish any content without written permission from Cookmate.

5. PRODUCT AND SERVICE INFORMATION

While Cookmate strives to ensure all product descriptions, images, and pricing are accurate, occasional errors or omissions may occur. Cookmate reserves the right to:

• Correct any errors or inaccuracies at any time without prior notice
• Change or discontinue any product, class, or promotion without obligation to notify users

All products, events, and services are subject to availability.

Thermomix® TM7
Thermomix® TM7 units are supplied through an authorised consultant and are generally ordered after a demonstration (in-home or showroom), or after the customer has declined a demonstration and elected to proceed. The website may display product information and allow enquiries. TM7 units are not necessarily sold through the website checkout.

Accessories
Accessories may be available for purchase online through this website, subject to availability, delivery options, and our Delivery, Returns, Refund and Cancellation policies.

6. LINKS TO THIRD-PARTY WEBSITES

This website may contain links to external websites operated by third parties. These links are provided for your convenience only. Cookmate has no control over, and is not responsible for, the content, policies, or practices of such third-party websites.

Visiting linked websites is at your own risk, and we encourage you to read their privacy and cookie policies.

7. USER SUBMISSIONS

If you submit any information through this website (including demo requests, testimonials, or feedback):

• You grant Cookmate permission to use that information for the purpose it was provided
• You warrant that the information is accurate and does not infringe any third-party rights
• Cookmate reserves the right to remove or edit any content submitted by users that is deemed inappropriate or unlawful

8. LIMITATION OF LIABILITY

Cookmate (Pty) Ltd, its directors, employees, and affiliates will not be held liable for any loss or damage arising from:

• Use or inability to use this website
• Reliance on any information provided
• Technical errors, downtime, or unauthorised access

This limitation applies to all forms of loss or damage, including direct, indirect, incidental, and consequential damages.

9. INDEMNITY

By using this website, you agree to indemnify and hold harmless Cookmate (Pty) Ltd from any claims, losses, or expenses resulting from your misuse of the website or violation of these Terms of Use.

10. PRIVACY AND DATA PROTECTION

Your use of this website is also governed by our Privacy Policy and Cookie Policy, both of which form part of these Terms of Use.

11. GOVERNING LAW

These Terms of Use are governed by the laws of the Republic of South Africa, and any disputes will be subject to the exclusive jurisdiction of the South African courts.

12. CHANGES TO TERMS

Cookmate (Pty) Ltd reserves the right to modify or update these Terms of Use at any time without prior notice. The latest version will always be available on this website and effective immediately upon publication.

13. CONTACT INFORMATION

For any questions regarding these Terms of Use or our website policies, please contact:

Information Officer: Monica Afonso
Telephone: +27 82 447 1418
Email: customercare@cookmate.co.za
Address: Bedford Village Shopping Centre, Corner Nicol Road and Van Buuren Road, Bedfordview, 2007

This Website Terms of Use and Disclaimer document complies with the Consumer Protection Act (Act 68 of 2008), ECTA (Act 25 of 2002), and POPIA (Act 4 of 2013).